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+39 0471 774 444

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The question-answer system of the chalet hotel is a big help

On this page you will find the answers to the most frequently asked questions regarding booking, prices, payment, cancellation and opening times

Do you still have some questions about the booking, our prices or our services?
Here you will find some answers.

We gathered some of the most common questions. Click on the desired topic to find questions and answers.

If you still want to ask us something, we'll be happy to answer you!
Tel.: +39 0471 774 444

What is included?

Included extras


Winter and Summer


Optional services

Interesting optional services
Services against payment

External services

External services
Our partners will offer you the best service


What do I have to do to book a room at the Chalet Hotel Hartmann?

For a fast and easy reservation: Use the online reservation system to guarantee a room at the ARCADIA HOTEL. It's easy and you'll save time and money!
If you have any other questions, please call us.
[ Online booking ]

2) Manual booking
From Chalet Hotel Hartmann within 3 hours (opening hours from 8 am to 10 pm)

Reservation with telephone assistance (Tel. +39 0471 77 44 44)
The HARTMANN HOTEL reservation office is open from 8 am to 10 pm. The reception staff will be happy to help you. Advance payment with credit card and you will receive a written confirmation from the HARTMANN HOTEL within three hours (hours 8 am to 10 pm)

Our bank details:
IBAN:  IT 82 K 08238 58680 000302026759
Bank:  Cassa Raiffeisen Val Gardena

3) Reservation by fax, e-mail or letter
More time is required to use this system. Reservations received with this option will be processed in 4 hours.

Our fax number:
Fax +39 0471 774477

Chalet Hotel Hartmann
Str. Rezia 308
I-39046 Ortisei Val Gardena
Dolomites – South Tyrol – Italy

Questions concerning prices

What is the Best Price Guarantee?
The Chalet Hotel Hartmann *** DELUXE, through, offers the best price guarantee. This means that we guarantee that no other site will offer you a lower price for a room at the Chalet Hotel Hartmann. Best Price Guarantee for services that can be booked at the hotel (ski school, ski service, taxi, mountain climbing guide, etc.). You will receive the best price off the price list.

What prices are offered by the Chalet Hotel Hartmann ***?
[ Price calculator ]

What do prices refer to?
All prices are in Euro, and are per person per night and only include the overnight stay with breakfast and dinner.
The local tax will be levied at all lodging establishments, on a per-guest (over 14 years of age) and per-overnight-stay basis.


What are the hours of the Chalet Hotel Hartmann reception?
At the Chalet Hotel Hartmann the reception is open from 8:00-19.00.

When can we check in to the hotel?
On your arrival day check in begins at 3 pm.

Do you expect to arrive late?
Please contact our reservation centre and we will wait for you with a delicious snack on arrival.

On your departure day you must check out by 11 am.

For a problem-free late CHECK OUT, find out in advance if this service is available
It may also be possible to check out by 7 pm but only after making arrangements with the reception. In this case we will charge an additional price of Euro 20,00 per person.

Questions about payment

Will the online reservation cost be charged automatically to my credit card?
No, a deposit is not "always" required.

Do I need a credit card to make a reservation?
You will need a credit card to make an online guaranteed reservation for your stay at the Chalet Hotel Hartmann (through

Can I make a reservation through even without a credit card?
At you must have a credit card to make a reservation. For a written or telephone reservation you can also pay by bank transfer. If you go directly to the reception without a reservation, you can also pay in cash.

What credit cards can I use to pay for my stay at the Chalet Hotel Hartmann?
The Chalet Hotel Hartmann accepts Visa and Master Card.


Cancellation conditions at Chalet Hotel Hartmann:
Standard Rate
The guest will be charged 30% of the total price if they cancel after reservation and the total price if they cancel within 1 day before arrival.

Not Refundable Rate
The total price of the reservation will be charged from your credit card on the day of booking.
Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged.

Free cancellable rate
The guest can cancel free of charge until 2 days before arrival. The guest will be charged the total price if they cancel in the 2 days before arrival. If the guest doesn’t show up they will be charged the total price.


We suggest that you take out a trip cancellation insurance policy (this is 5% of the total price of your stay). In this case you will be reimbursed for the entire amount of your stay.
[ To the cancellation policy ]