The question-answer system of the Chalet Hotel is a big help.

The catering trade offer

• Rich breakfast buffet with homemade cakes, oven fresh croissants, sausage products, juices, etc.
• A rich cake buffet in the afternoon with sweet pastries
• Concierge service from locals to find the perfect restaurant

The well-being offer

• Free access to our sauna

The active offer

• Ski storage area with ski-boot warmer
• Skipass service
• E-bikes

Further services

• Bathrobe and slippers
• Wireless connection (Wi-Fi)
• Parking

Interesting optional services

• Convention with Carlo's rental & skiservice for on-site ski hire
• Bar with a wide selection of spirits and teas

External services

• Ski and Snowboard School: Ski School Ortisei, Ski School Saslong, in-house ski rental
• Ski rental at 50 m: ski rental Walter
• Mountain guide: mountain guides Val Gardena
• Personal trainer
• Mountain bike guide
• Taxi transfer to the train stations and airports with "best price" guarantee: Taxi Fleur (+39 3356345264)
• Car rental

WHAT DO I HAVE TO BOOK A ROOM AT THE ALPSTAY HOTEL HARTMANN?
THERE ARE 3 OPTIONS:
1.) Online reservation at the most convenient price (best price guaranteed)
For a fast and easy reservation: use the online reservation system to guarantee a room at the ALPSTAY HOTEL HARTMANN. It's easy and you'll save time and money! If you have any other questions, please call us.
[ Online booking ]

2.) Manual booking
From Chalet Hotel Hartmann within 3 hours (opening hours from 8 am to 10 pm).

Reservation with telephone assistance (Tel. +39 0471 77 44 44)
The ALPSTAY HOTEL HARTMANN reservation office is open from 8 am to 10 pm. The reception staff will be happy to help you. Advance payment with credit card and you will receive a written confirmation from the ALPSTAY HOTEL HARTMANN within 3 hours (hours 8 am to 10 pm).

Our bank details:
IBAN:  IT 82 K 08238 58680 000302026759
Bank:  Cassa Raiffeisen Val Gardena
SWIFT:  RZSBIT21255

3.) Reservation by fax, e-mail or letter
More time is required to use this system. Reservations received with this option will be processed in 4 hours.

Our fax number:
Fax +39 0471 774477

Address:
Alpstay Hotel Hartmann
Str. Rezia 308
I-39046 Ortisei Val Gardena
Dolomites – South Tyrol – Italy

1.) What is the best price guaranteed?
The Alpstay Hotel Hartmann *** DELUXE, through hotel-hartmann.com, offers the best price guarantee. This means that we guarantee that no other site will offer you a lower price for a room at the Alpstay Hotel Hartmann. Best Price Guarantee for services that can be booked at the hotel (ski school, ski service, taxi, mountain climbing guide, etc.). You will receive the best price off the price list.
2.) What prices are offered by the Alpstay Hotel Hartmann? [ Online booking ]

3.) What do prices refer to?
All prices are in Euro, and are per person per night and only include the overnight stay with breakfast. The local tax will be levied at all lodging establishments, on a per-guest (over 14 years of age) and per-overnight-stay basis.

1.) What are the hours of the Alpstay Hotel Hartmann reception?
At the Alpstay Hotel Hartmann the reception is open from 8 am to 12 noon and from 2 pm to 6 pm.

2.) When can we check in to the hotel?
On your arrival day check in begins at 3 pm.
3.) Do you expect to arrive late?
Please contact our reservation centre and we will send you all the information you need to check in and collect the key.
On your departure day you must check out by 11 am.

1.) WILL THE ONLINE RESERVATION COST BE CHARGED AUTOMATICALLY TO MY CREDIT CARD?
No, a deposit is not "always" required.
2.) DO I NEED A CREDIT CARD TO MAKE A RESERVATION?
You will need a credit card to make an online guaranteed reservation for your stay at the Alpstay Hotel Hartmann (through hotel-hartmann.com).
3.) CAN I MAKE A RESERVATION THROUGH HOTEL-HARTMANN.COM EVEN WITHOUT A CREDIT CARD?
At hotel-hartmann.com you must have a credit card to make a reservation. For a written or telephone reservation you can also pay by bank transfer. If you go directly to the reception without a reservation, you can also pay in cash.
4.)WHAT CREDIT CARDS CAN I USE TO PAY FOR MY STAY AT THE ALPSTAY HOTEL HARTMANN?
The Alpstay Hotel Hartmann accepts Visa and Master Card.

CANCELLATION CONDITIONS AT ALPSTAY HOTEL HARTMANN
NOT REFUNDABLE RATE
The total price of the reservation will be charged from your credit card on the day of booking.
Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged.

REFUNDABLE RATE
The reservation requires a credit card as a guarantee, with a credit limit at least equal to the total amount of the rooms and services booked. The reservation can be cancelled free of charge until 11:59 PM on the 6th day prior to the arrival date. Starting from the 5th day before the arrival date, the hotel will charge the total amount of the booking to the credit card provided. This amount will be retained as a 100% penalty in the event of cancellation, modification, or no-show. Should the penalty be applied, no refunds, vouchers, or future credits will be issued under any circumstances. The cancellation terms stated above do not apply to group bookings or special periods, for which different cancellation policies apply.

CANCELLATION PERIOD
Up to 5 days before the day of arrival free cancellation. Within 5 days prior to arrival 100% cancellation fee.

CANCELLATION REQUEST
For reservations made directly with the property, cancellation requests must be sent exclusively by e-mail to info@alpstay.eu , clearly stating the reservation number and the name of the booking holder. Cancellations made by phone or via messaging services will not be accepted.

ADVICE!
We suggest that you take out a trip cancellation insurance policy (this is 5% of the total price of your stay). In this case you will be reimbursed for the entire amount of your stay.

INSURANCE
More information