Plan your next trip
Wanna have a look at the Chalet
Feel free and contact usCome and feel like home
Feel free and contact usCome and feel like home
Feel free and contact usCome and feel like home
Any questions? Come and feel like home

The question-answer system of the Chalet Hotel is a big help.

On this page you will find the answers to the most frequently asked questions regarding booking, prices, payment, cancellation and opening times.

Do you still have some questions about the booking, our prices or our services?
Here you will find some answers.

We gathered some of the most common questions. Click on the desired topic to find questions and answers.
If you still want to ask us something, we'll be happy to answer you!

Tel.: +39 0471 774 440
Mail: info@hartmann.com

What is
included?
Optional
services
External services
Questions about the booking
Questions concerning prices
Questions about the opening hours
Questions about payment
Cancellation policy

The catering trade offer

  • Rich breakfast buffet with homemade cakes, oven fresh croissants, sausage products, juices, etc.
  • A rich cake buffet in the afternoon with sweet pastries
  • Concierge service from locals to find the perfect restaurant

The well-being offer

  • Free access to our sauna

The active offer

  • On the day of arrival, a ski instructor is available to provide you with information
  • Guided watching of the wildlife with a gamekeeper
  • Ski storage area with ski-boot warmer
  • Skipass service
  • E-bikes

Further services

  • Bathrobe and slippers in the suites
  • Wireless connection (Wi-Fi)

Interesting optional services

  • In-house ski service
  • Bar with a wide selection of spirits and teas

External services

  • Ski and Snowboard School: Ski School Ortisei, Ski School Saslong, in-house ski rental
  • Ski rental at 50 m: ski rental Walter
  • Mountain guide: mountain guides Val Gardena
  • Personal trainer
  • Mountain bike guide
  • Taxi transfer to the train stations and airports with "best price" guarantee: Taxi Fleur (+39 3356345264)
  • Car rental

WHAT DO I HAVE TO BOOK A ROOM AT THE CHALET HOTEL HARTMANN?
THERE ARE 3 OPTIONS:

1.) Online reservation at the most convenient price (best price guaranteed)
For a fast and easy reservation: use the online reservation system to guarantee a room at the CHALET HOTEL HARTMANN. It's easy and you'll save time and money! If you have any other questions, please call us.
[ Online booking ]

2.) Manual booking
From Chalet Hotel Hartmann within 3 hours (opening hours from 8 am to 10 pm).

Reservation with telephone assistance (Tel. +39 0471 77 44 44)
The HARTMANN HOTEL reservation office is open from 8 am to 10 pm. The reception staff will be happy to help you. Advance payment with credit card and you will receive a written confirmation from the HARTMANN HOTEL within 3 hours (hours 8 am to 10 pm).

Our bank details:
IBAN:  IT 82 K 08238 58680 000302026759
Bank:  Cassa Raiffeisen Val Gardena
SWIFT:  RZSBIT21255

3.) Reservation by fax, e-mail or letter
More time is required to use this system. Reservations received with this option will be processed in 4 hours.

Our fax number:
Fax +39 0471 774477

Address:
Chalet Hotel Hartmann
Str. Rezia 308
I-39046 Ortisei Val Gardena
Dolomites – South Tyrol – Italy

1.) What is the best price guaranteed?
The Chalet Hotel Hartmann *** DELUXE, through hotel-hartmann.com, offers the best price guarantee. This means that we guarantee that no other site will offer you a lower price for a room at the Chalet Hotel Hartmann. Best Price Guarantee for services that can be booked at the hotel (ski school, ski service, taxi, mountain climbing guide, etc.). You will receive the best price off the price list.
2.) What prices are offered by the Chalet Hotel Hartmann? [ Online booking ]

3.) What do prices refer to?
All prices are in Euro, and are per person per night and only include the overnight stay with breakfast. The local tax will be levied at all lodging establishments, on a per-guest (over 14 years of age) and per-overnight-stay basis.

1.) What are the hours of the Chalet Hotel Hartmann reception?
At the Chalet Hotel Hartmann the reception is open from 8 am to 7 pm.

2.) When can we check in to the hotel?
On your arrival day check in begins at 2 pm.
3.) Do you expect to arrive late?
Please contact our reservation centre and we will wait for you with a delicious snack on arrival.
On your departure day you must check out by 11 am. For a problem-free late CHECK OUT, find out in advance if this service is available It may also be possible to check out by 7 pm but only after making arrangements with the reception. In this case we will charge an additional price of €20.00 per person.

1.) WILL THE ONLINE RESERVATION COST BE CHARGED AUTOMATICALLY TO MY CREDIT CARD?
No, a deposit is not "always" required.
2.) DO I NEED A CREDIT CARD TO MAKE A RESERVATION?
You will need a credit card to make an online guaranteed reservation for your stay at the Chalet Hotel Hartmann (through hotel-hartmann.com).
3.) CAN I MAKE A RESERVATION THROUGH HOTEL-HARTMANN.COM EVEN WITHOUT A CREDIT CARD?
At hotel-hartmann.com you must have a credit card to make a reservation. For a written or telephone reservation you can also pay by bank transfer. If you go directly to the reception without a reservation, you can also pay in cash.
4.)WHAT CREDIT CARDS CAN I USE TO PAY FOR MY STAY AT THE CHALET HOTEL HARTMANN?
The Chalet Hotel Hartmann accepts Visa and Master Card.

CANCELLATION CONDITIONS AT CHALET HOTEL HARTMANN
NOT REFUNDABLE RATE
The total price of the reservation will be charged from your credit card on the day of booking.
Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged.

SEMI-FELIXIBLE RATE
At the moment of the reservation we ask you a deposit of 30% by credit card.
You will be charged 30% of the total price if you cancel after reservation and till 48 hours before your arrival.
You will be charged 100% if you cancel within 48 hours before your arrival.

ADVICE!
We suggest that you take out a trip cancellation insurance policy (this is 5% of the total price of your stay). In this case you will be reimbursed for the entire amount of your stay.

INSURANCE
More information

chalet hartmann
Safe heaven for adults only
Do you need more information? Feel free and contact us

info@hotel-hartmann.com

Plan your next trip Come and feel like home
Arrival
04 Mar
Departure
11 Mar
Room
Adults
2
Children
0