Frequently Asked Questions about Chalet Hartmann in Val Gardena - Dolomites

Yes, our buffet breakfast is automatically included with every room booking at Chalet Hartmann. You can enjoy our breakfast daily from 8:00 AM to 10:30 AM.

Chalet Hartmann exclusively offers B&B treatment, a choice that guarantees you the ultimate freedom to explore the local cuisine of Val Gardena. Although we do not have an on-site restaurant, you can dine à la carte at our Alpstay Group partner restaurants: the Blue Restaurant (in S. Cristina, at the Smart Hotel Saslong) or the Bistrot B24 (in Selva, at the Hotel Acadia Mountain Home). Alternatively, feel free to ask our Reception team for recommendations.

Yes, you can conveniently complete the web check-in online before your arrival. Once you arrive, the Chalet Hartmann team will welcome you at the reception and hand over your room keys. In case of a late arrival, you will receive all the instructions for self-check-in via email.

Yes, you can request a takeaway breakfast at the reception by 6:00 PM the day before.
Note: if the packed breakfast replaces the standard buffet, there is no extra charge. If you would like it as an additional extra, the cost is €25 per person.

The included breakfast is a complimentary service that the hotel offers as a gesture of hospitality to its guests. For this reason, it cannot be deducted from the room rate, but you are completely free to choose whether to enjoy it or not.

Yes, Chalet Hartmann provides its guests with a private, completely free outdoor parking lot where you can park your car.

The property reserves the right to make direct charges to the credit card provided as a guarantee to cover: - Material damage caused to the property or furnishings - Non-compliance with internal regulations (including but not limited to: smoking in the room, unauthorized pets) - Unpaid extra charges (including but not limited to: minibar, spa treatments, restaurant and bar extras, additional services). Such charges will be documented and notified to the guest via email, with photographic evidence or receipts attached.

Yes, you can store your luggage free of charge at Chalet Hartmann both on arrival (while waiting for your room to be ready) and on departure after check-out. For further information, please ask at the reception.

Luggage can only be sent in advance upon prior notice and confirmation from Chalet Hartmann. This service is free of charge.

The password to connect to the property's free Wi-Fi network is: enjoyhartmann.

At the moment, Chalet Hartmann does not have on-site charging stations. We recommend using the fast-charging stations located in the parking lot of the Despar supermarket in Ortisei, which is just a 3-minute drive from the property.

Yes, the tap water is drinkable and comes directly from our private alpine spring.

Yes, by coming to the reception we can provide you with band-aids, gauze, disinfectants, and ice. Please note that in Italy, hotels (or any non-healthcare business) are not allowed to administer or distribute medications to guests for legal and medical liability reasons.

Yes, you can contact the Chalet Hartmann reception to print your files or documents.

The reception team is at your disposal to arrange a taxi service according to your requests.

Our property is reserved exclusively for guests aged 14 and older to ensure a peaceful, quiet, and relaxing environment, specifically designed for those seeking privacy and rest.

To secure your room, you can choose between two methods:

• Online: through the portal on our official website, where you can check availability and prices in real-time.
• Phone: by contacting the Alpstay reservations office, open daily from 8:00 AM to 9:00 PM.

For bookings made on sites other than ours (such as Booking.com or Expedia), any changes must be managed and approved directly by the respective portal. Please contact their customer service. If needed, we are still at your disposal via email at info@alpstay.eu or at +39 0471 77 4444.

To confirm the reservation, we require a credit card as a guarantee with an available balance at least equal to the total amount of the stay and chosen services. The card must be valid and will be used for the final charge of the reservation.

We invite you to send us an email to info@alpstay.eu so we can verify your request. If possible, we will modify your reservation based on availability and the conditions of the selected rate, within the free cancellation terms. In case of changes, the reservation will be updated, adapting the price to the new requested modifications.

If you have seen a rate on Booking.com and wish to check for any direct booking advantages, we invite you to call our reservations office at +39 0471 77 4444 or email us at info@alpstay.eu: we will be happy to check if there are special offers available for your period.

Check-in is available starting from 3:00 PM, while check-out must be completed by 11:00 AM.

We cannot guarantee room availability before the standard time. However, you can check the status directly on the day of your arrival: if your room is already ready, it will be handed over to you ahead of schedule without any problem.

The reception at Chalet Hartmann is open from 8:00 AM to 12:00 PM and from 2:00 PM to 6:00 PM. If you plan to arrive after closing time, don't worry: we will send you an email or a WhatsApp message in advance with detailed instructions for self-check-in, allowing you to manage your arrival independently and without complications. Please remember to provide the reception with your updated contact details.

We do not offer a late check-out service. If you wish to make the most of your last day in Val Gardena, you are more than welcome to leave your luggage at our property free of charge.

Our reception reopens after the lunch break at 2:00 PM. Consequently, access to the property for newly arriving guests is possible from this time onwards.

Breakfast: 8:00 AM - 10:30 AM

Reception: 8:00 AM - 12:00 PM & 2:00 PM - 6:00 PM

Check-in: from 3:00 PM

Check-out: by 11:00 AM

Honesty Bar: 24/7

Spa Winter: 3:00 PM - 9:00 PM
Spa Summer: 4:00 PM - 8:00 PM

At Chalet Hartmann, you can choose from three room types:

• Romantic Room: an intimate and warm space, characterized by the charm of traditional wood.
• Panorama Room: featuring a magnificent panoramic view of the mountains.
• Superior Room: spacious and comfortable, featuring a living area separate from the sleeping area, available with either a garden or a balcony.

You can express your preference for a room with a balcony at the time of booking. We will do our best to accommodate your request, but absolute availability cannot be guaranteed.

Yes, each room category has a maximum occupancy, which is specified at the time of booking. It is not possible to accommodate more guests than the maximum capacity indicated for the chosen category, which at Chalet Hartmann is always a maximum of 2 people.

No, it is not possible to add extra beds that exceed the maximum capacity for each room type.

Our rooms are not equipped with traditional air conditioning. In Val Gardena, thanks to the naturally cool mountain climate, air conditioning is generally neither necessary nor common. However, our hotel is equipped with a modern, eco-friendly, and state-of-the-art cooling system.

Twin beds are not available in all rooms. If you have this requirement, please let us know in advance: we will do our best to find a suitable solution based on current availability.

Chalet Hartmann does not have single rooms. If you are traveling alone, you can book a double room for single use. The room rate remains the same; the only difference is the tourist tax, which will be applied to a single person.

Every room at Chalet Hartmann provides guests with:

• Bathrobe and slippers
• Hair dryer
• Courtesy bathroom set
• Fresh South Tyrolean apples as a welcome gift
• Kettle
• TV
• Safe

Simply stop by the reception: our team will be happy to provide you with whatever you need.

Yes. In case of allergies, you can request hypoallergenic bedding at least one day before your arrival, so that it is ready in your room upon check-in.

We cannot guarantee specific room numbers or floors. However, we welcome your preferences in advance and will do our best to meet them based on availability. Please note that room images on the website are purely indicative: they show an example of the room category, and actual details may vary.

Chalet Hartmann does not have connecting rooms. If you request nearby rooms, we will do our best to assign adjacent rooms, subject to availability and compatibility with the booked categories.

Chalet Hartmann is located within a structure of historic and charming architecture, which, due to its original features, is not equipped with an elevator.

Yes, four-legged friends are welcome for a supplement of €25 per night. They have access to all common areas of the property, except for the wellness area. Please remember that, in compliance with Italian law (Art. 727), dogs must never be left alone in the room.

In case of technical problems with the TV, please report it to the reception by 5:30 PM. This way, we can promptly contact our technician to resolve the issue within the day.

You can report any issue directly to the reception until 5:30 PM: our staff will act promptly to call the maintenance team. In the event that the malfunction or emergency occurs after office hours, you can contact the dedicated emergency number displayed on the reception desk.

To organize a group stay, we kindly ask you to send a specific request exclusively to our email address info@alpstay.eu. Our dedicated office will support you in every stage of planning.

For bookings of more than 3 rooms, different conditions apply compared to the standard ones listed on the website. Our reservations office will contact you directly to provide all the details and updated group conditions.

For groups, we offer personalized quotes with dedicated rates, which vary based on the requested season and the actual availability of the structure.

The property reserves the right to request different cancellation conditions from the ordinary ones for bookings of more than 5 rooms. More information can be obtained by contacting the property.

No, we do not accept group bookings made through third-party portals. If our office detects multiple bookings on such channels that can be traced back to a single group, we will contact the booker directly to transform it into a direct booking, applying the relevant group conditions and rates.

Upon confirmation, we will require a credit card as a guarantee. The balance must then be paid according to the deadlines agreed with the reservations office, via our secure SSL payment link or via bank transfer.

You can pay for your stay using the following methods:

• Credit Card (Visa or Mastercard): for all bookings made online or by phone.
• Bank Transfer: accepted only if previously agreed upon with our reservations office.
• Cash: can be used only in case of direct check-in at the reception without a prior reservation.

No, to confirm and guarantee your reservation, it is always necessary to provide valid credit card details.

At Alpstay Hotels, we accept Visa and Mastercard. Please note that we do not accept American Express.

For bookings with a refundable rate, Chalet Hartmann will process a pre-authorization (temporary hold) for the total amount of the stay on the credit card provided, starting from the 5th day prior to your arrival date. Upon arrival, you can let the reception team know whether you wish to confirm the payment on the same card or use an alternative payment method; in the latter case, the hold on your credit card will be immediately cancelled.

For non-refundable rates, the full amount of the stay is charged at the same time as the booking confirmation.

Payment by bank transfer is only possible if previously agreed with our team. In any case, the payment must be credited at least 24 hours before the free cancellation deadline of the reservation.

Our bank details:
IBAN: IT 82 K 08238 58680 000302026759
Bank: Cassa Raiffeisen Val Gardena
SWIFT: RZSBIT21255

Please provide us with your billing details at the time of booking or, at the latest, by the time of check-in (via email, WhatsApp, or at reception). Please remember that it is not possible to request an invoice after check-out; if tax details are missing, a standard non-editable receipt will be issued.

Chalet Hartmann always requires advance payment for your stay. Without the settlement of the reservation, room availability cannot be guaranteed.

A pre-authorization is a temporary hold of a specific amount on your credit card, used to guarantee your booking. It is not an actual charge: the pre-authorization will either be confirmed as the final payment or completely released upon checkout, depending on the agreement made with the reception.

Yes, but please keep in mind that once the reservation is paid in advance, it automatically turns into a non-refundable reservation. From that moment on, it will no longer be possible to request a free cancellation or a refund of the amount.

We would be happy to issue a voucher for the value of your choice, usable within one year at all Alpstay Hotels, our restaurants (Blue Restaurant and Bistrot B24), and for exclusive Alpstay experiences. Please note that once issued, the voucher is non-refundable.

The reservation requires a credit card as a guarantee, with a credit limit at least equal to the total amount of the rooms and services booked. The reservation can be cancelled free of charge until 11:59 PM on the 6th day prior to the arrival date. Starting from the 5th day before the arrival date, the hotel will charge the total amount of the booking to the credit card provided. This amount will be retained as a 100% penalty in the event of cancellation, modification, or no-show. Should the penalty be applied, no refunds, vouchers, or future credits will be issued under any circumstances. The cancellation terms stated above do not apply to group bookings or special periods, for which different cancellation policies apply.

The reservation requires a credit card as a guarantee, with available credit at least equal to the total amount of the rooms and services booked. The reservation must be settled at the time of booking; the hotel will immediately charge the total amount of the reservation to the credit card provided. This amount will be retained as a 100% penalty in case of cancellation, modification, or no-show. If the penalty is applied, no refunds, vouchers, or future credits will be provided under any circumstances.

For reservations made directly with the property, cancellation requests must be sent exclusively by e-mail to info@alpstay.eu , clearly stating the reservation number and the name of the booking holder. Cancellations made by phone or via messaging services will not be accepted.

With a refundable rate, the reservation can be canceled free of charge up to 6 days before the expected arrival. From midnight 5 days before arrival, in case of cancellation, the entire amount of the stay will be kept as a cancellation penalty.

With a non-refundable rate, a cancellation penalty equal to the total amount of the stay will always be applied in case of cancellation.

In the event of an early departure due to illness or injury, no direct refund is provided by the hotel. However, we will be happy to provide all the necessary documentation to allow you to submit a refund request to your travel insurance. We strongly recommend taking out travel cancellation insurance, which is also available through our website: https://www.alpstay.eu/en/insurance.asp

Chalet Hartmann does not have an on-site restaurant. All our properties operate on a B&B basis, giving you the freedom to discover the various flavors of Val Gardena's local cuisine. For dinner, you can try the à la carte restaurants of our Alpstay group: the Blue Restaurant (in S. Cristina, at the Smart Hotel Saslong) or the Bistrot B24 (in Selva, at the Hotel Acadia Mountain Home).

In all our group's properties, we exclusively offer B&B (bed and breakfast). This allows you to enjoy your holiday with total autonomy, free from set schedules for lunch or dinner.

Yes, Chalet Hartmann provides its guests with an Honesty Bar open 24/7. It is a space where you can help yourself at any time of the day or night, choosing from a wide selection of drinks. You will find a practical price list and a form to note your consumption, which will then be conveniently charged to your room bill upon departure.

You can contact the reception team at any time: we will be happy to recommend the best restaurants in the area based on your preferences and provide you with an updated list of our favorite spots in Ortisei and its surroundings.

Our buffet breakfast offers a selection of products suitable for various dietary needs and preferences. We invite you to inform us in advance, preferably before your arrival, of any allergies, intolerances, or specific dietary requirements: this way, our breakfast team can ensure everything you need is available.

When staying at Chalet Hartmann, the following services are included in your rate:

• Buffet breakfast
• Access to the Wellness area
• Guest Pass (free tickets for public transport)
• Wi-Fi throughout the property
• Ski room with boot warmers
• Skipass pick-up service directly at the hotel
• Bicycle storage
• Bathrobe and slippers

The property offers the following extra services:

• Takeaway breakfast (upon request by 6:00 PM): €25 per person (free if it replaces the buffet breakfast)
• Stay for four-legged friends (dogs): €25 per night
• Exclusive rental of Vespa 125 Primavera and electric Fiat Topolino
• Drinks at the Honesty Bar, open 24/7

Yes, Chalet Hartmann has a cozy indoor wellness area. Inside you will find:

• Bio sauna
• Infrared sauna
• Turkish bath
• Relaxation area
• Showers
• Towels

Access to the SPA is free, does not require a reservation, and is open from 3:00 PM onwards in winter and from 4:00 PM onwards in summer.

One of the unique features of South Tyrol is the harmonious coexistence of Mediterranean and Nordic cultures, a blend that is also reflected in our wellness philosophy. For this reason, we do not apply strict rules: every guest is encouraged to experience the sauna in the way they feel most comfortable.

Yes, Chalet Hartmann provides a complete set with a bathrobe and slippers directly in each room. Additionally, you will always find all the necessary towels available in the wellness area.

Yes, our property offers the possibility to rent a Vespa 125 Primavera or the new electric Fiat Topolino, ideal for exploring Val Gardena. For rates and details, you can request information via phone, email, WhatsApp, or directly at the reception. We remind our non-European guests that a physical international driving permit is required to drive these vehicles.

Chalet Hartmann does not have an on-site laundry. However, as a guest of Alpstay Hotels, you can use the 24/7 self-service laundry at the Smart Hotel Saslong (a member of our group). The cost is €5 for washing and €5 for drying; the machines only accept €0.50, €1, and €2 coins.

Chalet Hartmann does not have direct partnerships with gyms or public swimming pools in Val Gardena. However, the reception team is at your complete disposal to provide information regarding hours, prices, and locations of the best sports facilities in the area.

Yes, Chalet Hartmann provides a bicycle storage room located next to the outdoor parking lot. To ensure maximum security, access is permitted exclusively via a specific key.

You can request hiking maps and maps of Val Gardena directly from the reception team.

The reception team is at your complete disposal: we will be happy to recommend the best trails, must-see viewpoints, and tailor-made excursions based on your fitness level and preferences.

By completing the web check-in in advance and providing your email address, you will receive your digital tickets directly in your inbox. The "Guest Pass" consists of a personal QR code valid for the entire duration of your stay, which you can easily scan on board the buses. We recommend checking that you have received the email before your arrival and, in case of doubt, contacting the reception.

From Chalet Hartmann, you can reach the center of Ortisei with a pleasant walk of about 15 minutes, accessing directly the famous old railway trail of Val Gardena. Alternatively, you can take the local bus, with the stop located right in front of the property.

To reach the centers of S. Cristina and Selva, just 10 meters from the hotel you will find the "Skasa" bus stop in the direction of Selva di Val Gardena.

You can check schedules in real time on the official website of Alto Adige Mobilità, or you can pick up the updated paper brochure available directly at our reception.

Since the ski pass is personal and issued in the buyer's name, you will need to purchase it independently on the official website https://www.dolomitisuperski.com/en/ . The ski pass must be purchased in advance to be picked up directly at Chalet Hartmann.

Yes, next to Chalet Hartmann's outdoor parking lot, you will find a ski room equipped with ski boot warmers where you can safely store all your equipment. To ensure maximum peace of mind, access to the ski room is permitted exclusively via a specific key.

Chalet Hartmann offers its guests a free shuttle service active from 8:30 AM to 11:30 AM and from 2:40 PM to 5:30 PM. To use it, we kindly ask you to arrange it with the reception at least 20 minutes in advance. The shuttle operates towards the main ski lifts in the area:

• Seiser Alm (Alpe di Siusi)
• Seceda
• Saslong-Ruacia

For the return journey to the hotel, you can request a pick-up by contacting the Chalet Hartmann reception via WhatsApp chat or by phone. We would like to remind you that during peak season heavy traffic on the roads may cause slight delays, which are not attributable to our driver.

Yes, Chalet Hartmann partners with Carlo’s Ski Rental in Ortisei, which is about a 5-minute bus ride from our property. If you book your equipment online in advance, you can request direct delivery to the hotel. On the day of departure, by prior arrangement with the rental shop, you can leave your skis and boots at the property, and the rental staff will come to collect them for you.

At our reception, you can find a complete list of all ski schools in Val Gardena. We recommend going directly to the school of your choice to book lessons: speaking directly with the instructors will help you select the course or private lesson best suited to your level.

You can check schedules in real time on the official website of Alto Adige Mobilità, or you can pick up the updated paper brochure available directly at our reception.